Bickford of Chesapeake

What is Bickford of Chesapeake licensed to provide in Chesapeake, VA?

Bickford of Chesapeake at 361 Great Bridge Boulevard, Chesapeake is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 74 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.

VDSS lists the license as One Year, expiring Nov. 12, 2026, with Susan Vittori named as administrator. The length of a Virginia license is itself a signal: one-year and two-year terms go to facilities in compliance, while conditional and provisional terms flag a facility that is new or has not yet shown sustained compliance.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at Bickford of Chesapeake?

VDSS has posted 32 inspections for Bickford of Chesapeake; 13 fall in the 24 months before October 28, 2026. Of those recent visits, 12 were complaint-related and 12 documented at least one violation. The most recent inspection on file is dated September 18, 2025.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-1100-A (Care of adults with serious cognitive impairments, Sept. 3, 2025): Based on record reviewed and staff interviewed, the facility failed to ensure that the facility document that the order of priority specified in 1100-A of the regulation was followed, and the documentation was retained in the resident's.
• 22VAC40-73-1140-B (Care of adults with serious cognitive impairments, Sept. 3, 2025): Based on record reviewed and staff interviewed, the facility failed to ensure within four months of the starting date of employment in the safe, secure environment (sse), direct care staff shall attend at least 10 hours of training in.
• 22VAC40-73-40-B-8 (Licensee, Sept. 3, 2025): Based on observation and staff interviewed, the facility failed to ensure the current license was posted in the facility in a place conspicuous to the residents and the public.
• 22VAC40-73-260-A (First aid and CPR certification, Sept. 3, 2025): Based on records reviewed and staff interviewed, the facility failed to ensure each direct care staff member who did not have current certifications in first aid shall receive a certification within 60 days of employment.
• 22VAC40-73-260-C (First aid and CPR certification, Sept. 3, 2025): Based on the document reviewed, the facility failed to ensure a listing of all staff who have current certification in first aid or CPR, shall be posted in the facility so that the information is readily available to all staff at all times.
• 22VAC40-73-310-H (Admission and retention of residents, Sept. 3, 2025): Based on records reviewed and staff interviewed, the facility failed to ensure it did not obtain and or retain individuals with prohibited conditions or care needs.
• 22VAC40-73-440-D (Uniform assessment instrument (UAI), Sept. 3, 2025): Based on documents reviewed and staff interviewed, the facility failed to ensure the private pay uniform assessment instrument ( UAI ) was completed as required.
• 22VAC40-73-450-C (Individualized service plans, Sept. 3, 2025): Based on documents reviewed and staff interviewed, the facility failed to ensure the individualized service plan ( ISP ) included all assessed needs.
• 22VAC40-73-450-E (Individualized service plans, Sept. 3, 2025): Based on document reviewed and staff interviewed, the facility failed to ensure the individualized service plan ( ISP ) was signed and dated by the licensee, administrator, or designee, the person who developed the plan and by the.
• 22VAC40-73-450-F (Individualized service plans, Sept. 3, 2025): Based on documents reviewed and staff interviewed, the facility failed to ensure the updated/ reviewed, individualized service plan ( ISP ) included all assessed needs.
• 22VAC40-73-610-B (Menus for meals and snacks, Sept. 3, 2025): Based on observation and staff interviewed, the facility failed to ensure the menu for meals and snacks for the current week was dated and posted in an area conspicuous to residents.
• 22VAC40-73-680-C (Administration of medications and related provisions, Sept. 3, 2025): Based on observation, documents reviewed and staff interviewed, the facility failed to ensure medications shall be administered not earlier than one hour before and not later than one hour after the facility's standard dosing schedule,.

How does Bickford of Chesapeake compare with other Chesapeake assisted living?

At 74 licensed beds, Bickford of Chesapeake is smaller than the median assisted living facility in Chesapeake (76 beds) and smaller than the Hampton Roads median of 78. 8 facilities in Chesapeake are licensed for more residents.

By licensed size it ranks 9 of 15 in Chesapeake. The closest in size are Viva Memory Care at Chesapeake (73 beds, with secure unit, two violation inspections in 24 months) and Premier Residential and Assisted Living (76 beds, no secure unit, four violation inspections in 24 months). Bed count is a practical filter -- smaller homes often mean the same few caregivers every day, larger ones more amenities and more shift changes.

What should families ask Bickford of Chesapeake before moving in?

Ask the administrator what changed after the citations on care of adults with serious cognitive impairments, licensee, first aid and cpr certification, and ask to see the plan of correction VDSS received.

Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.

Ask what the 12 complaint investigations in the last two years involved and how the facility responded.

Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.

Ask what the plan is if flooding or a long power outage hits Chesapeake -- which rooms keep power, and where residents would be taken.

Who can help a family considering Bickford of Chesapeake in Chesapeake?

Before a move, call Senior Services of Southeastern Virginia (SSSEVA) at 757-461-9481; after a move, the ombudsman covering Bickford of Chesapeake is reached at 757-222-4542. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.