Lillian's Loving Care

What is Lillian's Loving Care licensed to provide in Portsmouth, VA?

Lillian's Loving Care at 3736 Turnpike Road, Portsmouth is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 32 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care. VDSS does not list a special care unit for dementia here.

VDSS lists the license as Two Year, expiring June 15, 2028, with Mrs. Grace D San Antonio named as administrator. The length of a Virginia license is itself a signal: one-year and two-year terms go to facilities in compliance, while conditional and provisional terms flag a facility that is new or has not yet shown sustained compliance.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at Lillian's Loving Care?

VDSS has posted 7 inspections for Lillian's Loving Care; three fall in the 24 months before October 28, 2026. Of those recent visits, one was complaint-related and three documented at least one violation. The most recent inspection on file is dated May 12, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-45-A (Liability insurance, May 12, 2026): Based on staff interview, the facility failed to ensure as of January 23, 2025 all assisted living facilities shall maintain liability insurance coverage according to the following licensed capacity tiers: Tier II: A minimum of $400,000.
• 22VAC40-73-970-E (Fire and emergency evacuation drills, May 12, 2026): Based on the fire drills review and staff interview the facility failed to ensure a record of the required fire and emergency evacuations drills shall include the time it took to complete the drill.
• 22VAC40-73-870-A (Maintenance of buildings and grounds, May 8, 2025): Based on observation and staff interview the facility failed to ensure the interior and exterior of all buildings be maintained in good repair and kept clean and free of rubbish.

How does Lillian's Loving Care compare with other Portsmouth assisted living?

At 32 licensed beds, Lillian's Loving Care is smaller than the median assisted living facility in Portsmouth (39 beds) and smaller than the Hampton Roads median of 78. 2 facilities in Portsmouth are licensed for more residents.

By licensed size it ranks 3 of 3 in Portsmouth. The closest in size are Emily Green Shores (39 beds, no secure unit, four violation inspections in 24 months) and COMMONWEALTH SENIOR LlVING AT CHURCHLAND HOUSE (80 beds, with secure unit, six violation inspections in 24 months). A comparable building nearby gives you a second inspection record to read side by side.

What should families ask Lillian's Loving Care before moving in?

Ask the administrator what changed after the citations on liability insurance, fire and emergency evacuation drills, maintenance of buildings and grounds, and ask to see the plan of correction VDSS received.

Ask what the 1 complaint investigation in the last two years involved and how the facility responded.

Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.

Ask what the plan is if flooding or a long power outage hits Portsmouth -- which rooms keep power, and where residents would be taken.

Who can help a family considering Lillian's Loving Care in Portsmouth?

Before a move, call Senior Services of Southeastern Virginia (SSSEVA) at 757-461-9481; after a move, the ombudsman covering Lillian's Loving Care is reached at 757-222-4542. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.