WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING

What is WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING licensed to provide in Williamsburg, VA?

WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING at 3900 Windsor Hall Drive, Williamsburg is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 32 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.

VDSS lists the license as Two Year, expiring March 31, 2028, with Ms. Amanda B. Austin named as administrator. License length tells you something before you read a single inspection: VDSS reserves its longer terms for facilities with sustained compliance and uses conditional or provisional terms for new operators or those under closer watch.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING?

VDSS has posted 7 inspections for WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING; four fall in the 24 months before October 28, 2026. Of those recent visits, two were complaint-related and one documented at least one violation. The most recent inspection on file is dated March 25, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-250-C (Staff records and health requirements, Feb. 3, 2025): Based on a review of staff records, the facility failed to verify that each staff person has received a copy of his or her current job description.
• 22VAC40-73-250-D (Staff records and health requirements, Feb. 3, 2025): Based on a review of staff records the facility failed to ensure that each staff person submit the results of a tuberculosis (TB) risk assessment on or within seven days prior to the first day of work at the facility and that each staff.
• 22VAC40-73-260-A (First aid and CPR certification, Feb. 3, 2025): Based on a review of staff records, the facility failed to ensure each direct care staff member who does not have current certification in first aid as specified in subdivision 1 of this subsection shall receive certification in first.
• 22VAC40-73-440-B (Uniform assessment instrument (UAI), Feb. 3, 2025): Based on record review, the facility failed to ensure the uniform assessment instrument ( UAI ) was completed by one of the following qualified assessors: An assisted living facility staff person who has successfully completed state-.
• 22VAC40-73-450-E (Individualized service plans, Feb. 3, 2025): Based on records reviewed and staff interviewed, the facility failed to ensure the individualized service plan ( ISP ) shall be signed and dated by the resident or the legal representative.
• 22VAC40-73-650-A (Physician's or other prescriber's order, Feb. 3, 2025): Based on record review and discussion, the facility failed to ensure no medication, dietary supplement, diet, medical procedure, or treatment be started, changed, or discontinued by the facility without a valid order from a physician or.

How does WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING compare with other Williamsburg assisted living?

At 32 licensed beds, WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING is the same size as the median assisted living facility in Williamsburg (32 beds) and smaller than the Hampton Roads median of 78. 1 facility in Williamsburg is licensed for more residents.

By licensed size it ranks 2 of 3 in Williamsburg. The closest in size are St. Charles Lwanga House G (6 beds, no secure unit, two violation inspections in 24 months) and Riverside Assisted Living at Patriots Colony (136 beds, with secure unit, two violation inspections in 24 months). Families often tour one building of each size before deciding which feel suits their parent.

What should families ask WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING before moving in?

Ask the administrator what changed after the citations on staff records and health requirements, first aid and cpr certification, uniform assessment instrument (uai), and ask to see the plan of correction VDSS received.

Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.

Ask what the 2 complaint investigations in the last two years involved and how the facility responded.

Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.

Ask how residents were sheltered or moved during the last hurricane warning in Williamsburg, and where they would go if the building had to evacuate.

Who can help a family considering WINDSORMEADE WILLIAMSBURG, PINNACLE LIVING in Williamsburg?

The free, independent help for this facility is the Bay Aging Long-Term Care Ombudsman Regional Office (Williamsburg office) (757-808-5275) for resident concerns and Peninsula Agency on Aging (PAA) (757-873-0541) for planning. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.