Charter Senior Living of Williamsburg

What is Charter Senior Living of Williamsburg licensed to provide in James City County, VA?

Charter Senior Living of Williamsburg at 440 McLaws Circle, Williamsburg is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 100 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.

VDSS lists the license as One Year, expiring June 30, 2026, with Kate Lenz named as administrator. The length of a Virginia license is itself a signal: one-year and two-year terms go to facilities in compliance, while conditional and provisional terms flag a facility that is new or has not yet shown sustained compliance.

The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.

What did Virginia inspectors find at Charter Senior Living of Williamsburg?

VDSS has posted 18 inspections for Charter Senior Living of Williamsburg; 12 fall in the 24 months before October 28, 2026. Of those recent visits, five were complaint-related and seven documented at least one violation. The most recent inspection on file is dated June 12, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-1090-A (Care of adults with serious cognitive impairments, June 12, 2026): Based on a review of resident records the facility failed to ensure that prior to his/her admission to a safe, secure environment, the resident shall have been assessed by an independent clinical psychologist licensed to practice in the.
• 22VAC40-73-250-D (Staff records and health requirements, June 12, 2026): The facility did not ensure that each staff person submits documentation, on or within seven days prior to the first day of work at the facility, the results of a risk assessment documenting the absence of tuberculosis in a communicable.
• 22VAC40-73-260-A (First aid and CPR certification, June 12, 2026): Based on a review of staff records, the facility did not ensure that each direct care staff who did not have a current certification in first aid received within 60 days of employment.
• 22VAC40-73-320-A (Physical examination and report, June 12, 2026): Based on a review of resident records the facility failed to ensure that within the 30 days preceding admission, a person shall have a physical examination by an independent physician.
• 22VAC40-73-440-A (Uniform assessment instrument (UAI), June 12, 2026): Based on record reviews, it was determined that the facility did not ensure that all residents are assessed, face to face, using the Uniform Assessment Instrument ( UAI ), prior to admission.
• 22VAC40-73-450-F (Individualized service plans, June 12, 2026): Based on a review of the resident records, the facility failed to ensure that a resident's Individualized Service Plan ( ISP ) be reviewed and updated every 12 months and/or as needed for a significant change in the resident's condition.
• 22VAC40-73-680-D (Administration of medications and related provisions, June 12, 2026): Based on a review of facility records, the facility failed to ensure medications shall be administered in accordance with the physician's or other pre-scriber's instructions.
• 22VAC40-73-680-I (Administration of medications and related provisions, June 12, 2026): Based on record review and review of the Medication Administration Record ( MAR ), the facility failed to have all items required by the Standards on the MAR specifically the diagnosis, condition, or specific indications for.
• 22VAC40-73-440-A (Uniform assessment instrument (UAI), June 16, 2025): Based on a review of resident records, the facility failed to ensure Uniform Assessment Instruments ( UAI s) were reviewed/completed whenever there is a change in condition.
• 22VAC40-73-460-D (Personal care services and general supervision and care, June 16, 2025): Based on staff interviews and documentation review, the facility failed to provide supervision of resident schedules, care, and activities including attention to the specialized need of wandering from the premises for one resident in care.
• 22VAC40-73-450-C (Individualized service plans, June 12, 2025 and June 16, 2025): Based on record review, the facility failed to ensure the comprehensive individualized service plan ( ISP ) shall include identified needs and date identified.
• 22VAC40-73-450-E (Individualized service plans, June 12, 2025 and June 16, 2025): Based on review of resident records the facility failed to ensure that each resident's individualized service plan ( ISP ) contained a signature and date of the resident or their legal representative.

How does Charter Senior Living of Williamsburg compare with other James City County assisted living?

At 100 licensed beds, Charter Senior Living of Williamsburg is larger than the median assisted living facility in James City County (95 beds) and larger than the Hampton Roads median of 78. 2 facilities in James City County are licensed for more residents.

By licensed size it ranks 3 of 9 in James City County. The closest in size are Spring Arbor of Williamsburg (100 beds, with secure unit, no violation inspections in 24 months) and Edgeworth Park at New Town (95 beds, with secure unit, five violation inspections in 24 months). Bed count is a practical filter -- smaller homes often mean the same few caregivers every day, larger ones more amenities and more shift changes.

What should families ask Charter Senior Living of Williamsburg before moving in?

Ask the administrator what changed after the citations on care of adults with serious cognitive impairments, staff records and health requirements, first aid and cpr certification, and ask to see the plan of correction VDSS received.

Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.

Ask what the 5 complaint investigations in the last two years involved and how the facility responded.

Ask what happens to a resident of Charter Senior Living of Williamsburg whose savings run out -- is there an Auxiliary Grant bed, or a required move?

Ask to see the emergency preparedness plan, including generator coverage and the agreement for relocating residents during a storm.

Who can help a family considering Charter Senior Living of Williamsburg in James City County?

Before a move, call Peninsula Agency on Aging (PAA) at 757-873-0541; after a move, the ombudsman covering Charter Senior Living of Williamsburg is reached at 757-808-5275. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.