What is Charter Senior Living of Newport News licensed to provide in Newport News, VA?
Charter Senior Living of Newport News at 655 Denbigh Boulevard, Newport News is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 104 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care, and it operates a safe, secure environment (special care unit) for residents with dementia.
VDSS lists the license as One Year, expiring Dec. 30, 2026, with Angel Lawhorn named as administrator. The length of a Virginia license is itself a signal: one-year and two-year terms go to facilities in compliance, while conditional and provisional terms flag a facility that is new or has not yet shown sustained compliance.
The record also lists a non-ambulatory qualification, meaning the building may serve residents who cannot evacuate without help from another person.
What did Virginia inspectors find at Charter Senior Living of Newport News?
VDSS has posted 14 inspections for Charter Senior Living of Newport News; five fall in the 24 months before October 28, 2026. Of those recent visits, two were complaint-related and four documented at least one violation. The most recent inspection on file is dated December 19, 2025.
Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):
- 22VAC40-73-550-G (Resident rights, Dec. 18, 2025 and Dec. 19, 2025): Based on record review and staff interviewed, the facility failed to annually review the rights and responsibilities of residents with each resident, or his legal representative or responsible individual as stipulated in subsection H of.
- 22VAC40-73-610-B (Menus for meals and snacks, Dec. 18, 2025 and Dec. 19, 2025): Based on observation and staff interviewed, the facility failed to ensure menus for meals and snacks for the current week was dated and posted in an area conspicuous to residents.
- 22VAC40-73-950-A (Emergency preparedness and response plan, Dec. 18, 2025 and Dec. 19, 2025): Based on staff interviewed and documents reviewed, the facility failed to develop a written emergency preparedness and response plan that shall address documentation of initial and annual contact with the local emergency coordinator to.
- 22VAC40-73-950-F (Emergency preparedness and response plan, Dec. 18, 2025 and Dec. 19, 2025): Based on interview and document review, the facility failed to review the emergency preparedness plan annually or more often as needed, documenting the review by signing and dating the plan, and making necessary plan revisions.
- 22VAC40-73-980-A (Emergency equipment and supplies, Dec. 18, 2025 and Dec. 19, 2025): Based on observation and staff interviewed, the facility failed to ensure the first aid kit included all required items.
- 22VAC40-73-1080-A (Care of adults with serious cognitive impairments, Dec. 23, 2024 and Dec. 26, 2024): Based on document reviewed and staff interviewed, the facility failed to ensure prior to being admitted or retained in a safe, secure environment, a resident must have a cognitive impairment due to a primary psychiatric diagnosis of.
- 22VAC40-73-120-B (Staff orientation and initial training, Dec. 23, 2024 and Dec. 26, 2024): Based on record reviewed and staff interviewed, the facility failed to ensure staff orientation included the facility's organizational structure.
- 22VAC40-73-320-A (Physical examination and report, Dec. 23, 2024 and Dec. 26, 2024): Based on record and staff interviewed, the facility failed to ensure the physical examination form included all required information.
- 22VAC40-73-380-B (Resident personal and social information, Dec. 23, 2024 and Dec. 26, 2024): Based on record reviewed and staff interviewed, the facility failed to ensure the resident's personal and social information was kept current.
- 22VAC40-73-450-F (Individualized service plans, Dec. 23, 2024 and Dec. 26, 2024): Based on record reviewed and staff interviewed, the facility failed to ensure the resident's individualized service plan ( ISP ) included all assessed needs.
- 22VAC40-73-550-G (Resident rights, Dec. 23, 2024 and Dec. 26, 2024): Based on record reviewed and staff interviewed, the facility failed to ensure the resident's rights and responsibilities was reviewed annual.
- 22VAC40-73-610-B (Menus for meals and snacks, Dec. 23, 2024 and Dec. 26, 2024): Based on observation and staff interviewed, the facility failed to ensure the menus for meals and snacks for the current week was dated and posted in an area conspicuous to residents.
| Inspection date(s) | Complaint-related | Violations | Standards cited |
|---|---|---|---|
| Dec. 18, 2025 | No | No | -- |
| Dec. 18, 2025 and Dec. 19, 2025 | No | Yes | 22VAC40-73-550-G, 22VAC40-73-610-B, 22VAC40-73-950-A, 22VAC40-73-950-F |
| May 12, 2025 | Yes | Yes | not retrieved |
| March 5, 2025 | Yes | Yes | not retrieved |
| Dec. 23, 2024 and Dec. 26, 2024 | No | Yes | 22VAC40-73-1080-A, 22VAC40-73-120-B, 22VAC40-73-320-A, 22VAC40-73-380-B |
| Aug. 15, 2024 | No | Yes | not retrieved |
| May 6, 2024 and May 7, 2024 | No | Yes | not retrieved |
| April 3, 2024 | Yes | Yes | not retrieved |
| Sept. 30, 2023 | Yes | Yes | not retrieved |
| Aug. 31, 2023 and Sept. 5, 2023 | No | Yes | not retrieved |
How does Charter Senior Living of Newport News compare with other Newport News assisted living?
At 104 licensed beds, Charter Senior Living of Newport News is larger than the median assisted living facility in Newport News (80 beds) and larger than the Hampton Roads median of 78. 2 facilities in Newport News are licensed for more residents.
By licensed size it ranks 3 of 10 in Newport News. The closest in size are Mennowood Retirement Community (90 beds, with secure unit, two violation inspections in 24 months) and Newport News Baptist Retirement Community DBA The Chesapeake (90 beds, with secure unit, one violation inspection in 24 months). Bed count is a practical filter -- smaller homes often mean the same few caregivers every day, larger ones more amenities and more shift changes.
What should families ask Charter Senior Living of Newport News before moving in?
Ask the administrator what changed after the citations on resident rights, menus for meals and snacks, emergency preparedness and response plan, and ask to see the plan of correction VDSS received.
Ask how many residents live in the special care unit now, how many direct care staff are awake there overnight, and who coordinates the unit's weekly activity hours.
Ask what the 2 complaint investigations in the last two years involved and how the facility responded.
Ask for the written policy on residents who exhaust private funds, including any Auxiliary Grant acceptance.
Ask how residents were sheltered or moved during the last hurricane warning in Newport News, and where they would go if the building had to evacuate.
Who can help a family considering Charter Senior Living of Newport News in Newport News?
The free, independent help for this facility is the Bay Aging Long-Term Care Ombudsman Regional Office (Williamsburg office) (757-808-5275) for resident concerns and Peninsula Agency on Aging (PAA) (757-873-0541) for planning. Licensing complaints go to VDSS at 1-800-543-7545.
| Measure | Charter Senior Living of Newport News | Newport News median / share |
|---|---|---|
| Licensed capacity | 104 | 80 |
| Secure memory care unit | Yes | 5 of 10 facilities |
| Inspections in last 24 months | 5 | 4 |
| Inspections with violations (24 mo) | 4 | 3 |
Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.
