What is Heart & Soul III ALF licensed to provide in Newport News, VA?
Heart & Soul III ALF at 611 19th Street, Newport News is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 27 residents. Its license covers residential living care only, the lighter of Virginia's two levels. VDSS does not list a special care unit for dementia here.
VDSS lists the license as Two Year, expiring Oct. 7, 2026, with Ms. Ednora C Mason named as administrator. License length tells you something before you read a single inspection: VDSS reserves its longer terms for facilities with sustained compliance and uses conditional or provisional terms for new operators or those under closer watch.
The record lists this building as ambulatory only, so residents must be able to leave the building on their own in an emergency.
What did Virginia inspectors find at Heart & Soul III ALF?
VDSS has posted 7 inspections for Heart & Soul III ALF; three fall in the 24 months before October 28, 2026. Of those recent visits, two were complaint-related and no documented at least one violation. The most recent inspection on file is dated October 9, 2025.
None of the recent inspections at Heart & Soul III ALF resulted in a posted violation narrative we could retrieve, which is a good sign but not a guarantee -- read the full reports on the VDSS search before you sign.
| Inspection date(s) | Complaint-related | Violations | Standards cited |
|---|---|---|---|
| Oct. 9, 2025 | No | No | -- |
| April 18, 2025 and June 2, 2025 | Yes | No | -- |
| April 18, 2025 | Yes | No | -- |
| Oct. 17, 2024 , Oct. 22, 2024 and Oct. 28, 2024 | No | Yes | not retrieved |
| Aug. 14, 2024 | Yes | No | -- |
| Oct. 10, 2023 and Oct. 11, 2023 | No | Yes | not retrieved |
| Oct. 4, 2022 and Oct. 7, 2022 | No | No | -- |
How does Heart & Soul III ALF compare with other Newport News assisted living?
At 27 licensed beds, Heart & Soul III ALF is smaller than the median assisted living facility in Newport News (80 beds) and smaller than the Hampton Roads median of 78. 8 facilities in Newport News are licensed for more residents.
By licensed size it ranks 9 of 10 in Newport News. The closest in size are Golden Care Services (8 beds, no secure unit, three violation inspections in 24 months) and The Regent of Newport News (49 beds, no secure unit, 11 violation inspections in 24 months). A comparable building nearby gives you a second inspection record to read side by side.
What should families ask Heart & Soul III ALF before moving in?
Ask what the 2 complaint investigations in the last two years involved and how the facility responded.
Ask how many current residents pay with the Auxiliary Grant; a facility can decline it entirely.
Because the license is residential-level only, ask what happens if a future reassessment shows your parent needs moderate help with daily activities.
Ask how residents were sheltered or moved during the last hurricane warning in Newport News, and where they would go if the building had to evacuate.
Who can help a family considering Heart & Soul III ALF in Newport News?
The free, independent help for this facility is the Bay Aging Long-Term Care Ombudsman Regional Office (Williamsburg office) (757-808-5275) for resident concerns and Peninsula Agency on Aging (PAA) (757-873-0541) for planning. Licensing complaints go to VDSS at 1-800-543-7545.
| Measure | Heart & Soul III ALF | Newport News median / share |
|---|---|---|
| Licensed capacity | 27 | 80 |
| Secure memory care unit | No | 5 of 10 facilities |
| Inspections in last 24 months | 3 | 4 |
| Inspections with violations (24 mo) | 0 | 3 |
Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.
