Hilton Plaza, Inc.

What is Hilton Plaza, Inc. licensed to provide in Newport News, VA?

Hilton Plaza, Inc. at 311 Main Street, Newport News is an assisted living facility licensed by the Virginia Department of Social Services (VDSS) for up to 71 residents. Its license covers both levels Virginia licenses -- residential living care and assisted living care. VDSS does not list a special care unit for dementia here.

VDSS lists the license as Two Year, expiring June 30, 2028, with Ms. Nina Taylor named as administrator. The length of a Virginia license is itself a signal: one-year and two-year terms go to facilities in compliance, while conditional and provisional terms flag a facility that is new or has not yet shown sustained compliance.

The record lists this building as ambulatory only, so residents must be able to leave the building on their own in an emergency.

What did Virginia inspectors find at Hilton Plaza, Inc.?

VDSS has posted 16 inspections for Hilton Plaza, Inc.; seven fall in the 24 months before October 28, 2026. Of those recent visits, one was complaint-related and four documented at least one violation. The most recent inspection on file is dated August 14, 2026.

Violations VDSS cited in the past two years, in the inspector's own words (first sentence of each):

• 22VAC40-73-310-D (Admission and retention of residents, April 14, 2025): Based on document reviewed and staff interviewed, the facility failed to ensure the written assurance was provided to the resident that the facility has the appropriate license to meet the resident's care needs at the time of admission.
• 22VAC40-73-310-H (Admission and retention of residents, April 14, 2025): Based on record reviewed and staff interviewed, the facility failed to ensure it did not admit or retain individuals with psychotropic medications without appropriate diagnosis and treatment plans for a resident.
• 22VAC40-73-410-A (Orientation and related information for residents, April 14, 2025): Based on document reviewed and staff interviewed, the facility failed to ensure acknowledgment of having received the orientation was signed and dated by the resident, as appropriated, resident's legal representative.
• 22VAC40-73-860-G (General requirements, April 14, 2025): Based on observation by staff and inspector, the facility's hot water at taps available was not maintained within a range of 105 degrees Fahrenheit (F) to 120 degrees Fahrenheit.
• 22VAC40-73-310-H (Admission and retention of residents, Feb. 24, 2025): Based on record reviewed and staff interviewed, the facility failed to ensure it did not admit or retain individuals with psychotropic medications without appropriate diagnosis and treatment plans for two of six records.
• 22VAC40-73-450-C (Individualized service plans, Feb. 24, 2025): Based on record reviewed and staff interviewed, the facility failed to ensure the individualized service plan ( ISP ) included all assessed needs for two of six records.
• 22VAC40-73-870-A (Maintenance of buildings and grounds, Feb. 24, 2025): Based on observation, the facility failed to ensure the interior of the building was maintained in good repair.
• 22VAC40-73-450-A (Individualized service plans, Dec. 12, 2024): Based on record reviewed and staff interviewed, the facility failed to ensure the preliminary plan of care include what services staff were to provide for the residents.
• 22VAC40-73-750-B (Resident rooms, Dec. 12, 2024): Based on observations and interviews during a tour of the facility, residents? rooms did not have pillows on the bed.

How does Hilton Plaza, Inc. compare with other Newport News assisted living?

At 71 licensed beds, Hilton Plaza, Inc. is smaller than the median assisted living facility in Newport News (80 beds) and smaller than the Hampton Roads median of 78. 5 facilities in Newport News are licensed for more residents.

By licensed size it ranks 6 of 10 in Newport News. The closest in size are Mennowood Retirement Community (90 beds, with secure unit, two violation inspections in 24 months) and Newport News Baptist Retirement Community DBA The Chesapeake (90 beds, with secure unit, one violation inspection in 24 months). A comparable building nearby gives you a second inspection record to read side by side.

What should families ask Hilton Plaza, Inc. before moving in?

Ask the administrator what changed after the citations on admission and retention of residents, orientation and related information for residents, general requirements, and ask to see the plan of correction VDSS received.

Ask what the 1 complaint investigation in the last two years involved and how the facility responded.

Ask whether residents on the Auxiliary Grant are accepted, and whether someone who spends down private savings can stay.

Ask how residents were sheltered or moved during the last hurricane warning in Newport News, and where they would go if the building had to evacuate.

Who can help a family considering Hilton Plaza, Inc. in Newport News?

For Newport News residents, Peninsula Agency on Aging (PAA) (757-873-0541) handles aging-services planning and the Bay Aging Long-Term Care Ombudsman Regional Office (Williamsburg office) (757-808-5275) advocates for residents once they move in. Licensing complaints go to VDSS at 1-800-543-7545.

Source: Virginia Department of Social Services, Division of Licensing Programs, facility search -- data as of October 28, 2026.